Privacy Policy

1. Introduction

Welcome to UseGenesys ("UseGenesys", "we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services.

2. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Delivery and billing addresses
• Account login credentials
• Order and transaction history
• Vendor business information
• Device and browser information
• IP address and usage analytics

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders and payments
• Facilitate transactions between buyers and vendors
• Improve our platform and services
• Prevent fraud and unauthorized activities
• Communicate important updates and notifications
• Comply with legal obligations

4. Payments

Payments on UseGenesys are processed through trusted third-party payment providers such as Paystack. We do not store your complete card details on our servers.

5. Sharing of Information

We may share information with:

• Vendors to fulfill customer orders
• Payment processors
• Logistics and delivery partners
• Government agencies when required by law

We do not sell personal information to third parties.

6. Cookies and Analytics

We use cookies and analytics tools to improve user experience, monitor platform performance, and understand user behavior.

7. Data Security

We implement industry-standard security measures including encryption, secure connections (HTTPS), access controls, and monitoring systems to protect your information.

8. Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You may:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account
• Withdraw consent where applicable

Requests can be sent to privacy@usegenesys.shop.

10. Children's Privacy

UseGenesys is not intended for children under 13 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact: