Last Updated: June 17, 2026
UseGenesys provides a platform connecting buyers and vendors. Vendors are responsible for handling returns and refunds.
Customers may request refunds when:
Customers should initiate return requests within 7 days of receiving the product unless otherwise stated by the vendor.
Approved refunds may be processed through the original payment method and may take several business days to appear depending on the payment provider.
The following may not be eligible for refunds:
Where a dispute arises, UseGenesys may review available evidence and assist in resolving the matter.
As a marketplace platform, UseGenesys facilitates transactions between independent vendors and customers. Each vendor may have their own specific return and refund policies. Please review the individual vendor's policy before making a purchase.